Acceptance

This website (“Maple Assist Website”) is provided to you by Maple Assist (“Maple Assist”) on the following terms and conditions (“Terms and Conditions”). By accessing any page on this Maple Assist Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions may be updated by Maple Assist from time to time without prior notice. You should check the Terms and Conditions for updates each time you access the Maple Assist Website.

Privacy Policy

This privacy policy/statement of MAPLE ASSIST (“Policy”) is made in relation to the information collected by MAPLE ASSIST from its Employees, Customers, Vendors, Dealers (“Disclosing Party”) and specifies:

  • the kind of Information that MAPLE ASSIST will collect from the Disclosing Party;
  • the use of the collected information by MAPLE ASSIST and any third parties appointed by MAPLE ASSIST towards usage of such information; and
  • the security measures/ protocol that are adopted by MAPLE ASSIST to protect Disclosing Party’s Information so collected by MAPLE ASSIST.

This Policy lays down the methods adopted by MAPLE ASSIST to collect and use Disclosing Party’s Personal Information, including the information shared by the Disclosing Party towards any program & services as well as other information captured by MAPLE ASSIST and other third parties appointed by MAPLE ASSIST through the network server hosted in Canada for MAPLE ASSIST’s internal purposes (“Information”).

Information Sharing

MAPLE ASSIST and/or any third party service provider appointed by MAPLE ASSIST shall use and share the Information which are received from the Disclosing Party, to track and analyze various statistical information, Disclosing Party’s usage of various Services provided by MAPLE ASSIST and for such other activities as set out below:

  • MAPLE ASSIST may use the Information to notify the Disclosing Party about new product releases and similar services, in accordance with this Policy. MAPLE ASSIST may pass the Disclosing Party’s contact information to any authorized third party for further follow-up communications related to Disclosing Party’s interests on some kind of Services provided by MAPLE ASSIST.
  • MAPLE ASSIST may use Disclosing Party’s Personal Data/Information to help create and personalize Information received from the Disclosing Party to facilitate the use of the Services, improve quality, carry out promotional and marketing activities by online advertising, e-mail marketing and SMS campaigns, track marketing campaign responsiveness and evaluate response rates.

Marketing Activities

MAPLE ASSIST may engage in sales or product/service promotions. Both MAPLE ASSIST and any third party appointed by MAPLE ASSIST may provide services that may have access to Disclosing Party’s Information.  Either MAPLE ASSIST or its authorized service providers may provide the Disclosing Party with the product promotion information. MAPLE ASSIST shall be responsible for managing the use of the Disclosing Party’s Information collected for the sale and/or product promotion as per this Privacy Policy. The Disclosing Party shall review the privacy policy to address any questions they may have regarding MAPLE ASSIST’s handling of such information.

MAPLE ASSIST may disclose Disclosing Party’s Information as may be necessary or appropriate: (a) under applicable law, including laws outside Disclosing Party’s country of residence; (b) to comply with applicable legal process; (c) to respond to any subpoena/requests from Court and / or government authorities, including public and government authorities outside Disclosing Party’s country of residence, for national security and/or law enforcement purposes without taking any prior consent.

MAPLE ASSIST may use, transfer, and disclose Disclosing Party’s information (including Personal data/information) that is collected for its internal purpose as well as for the purposes of its sales & marketing promotion, except where applicable law requires otherwise. If MAPLE ASSIST is required to treat any Information as Personal Information under applicable law, then MAPLE ASSIST will only use it in the manner as prescribed under applicable laws.

Storage of Information

MAPLE ASSIST may collect and store the Disclosing Party’s personal Information on the server that is hosted in Canada having security practices/ protocol as required under Canadian law.

Cross Border Transfer of Information

MAPLE ASSIST shall ensure that Disclosing Party’s information is appropriately protected. Disclosing Party’s information may be transferred, accessed and stored globally as necessary for the use and disclosures as stated above in accordance with this policy. By providing the information, the Disclosing Party consents to MAPLE ASSIST transferring such information including its Personal Information to MAPLE ASSIST affiliates/ Group Companies globally and to third party entities which support MAPLE ASSIST or that provide its services to MAPLE ASSIST.

Access, Correction, and Profile Updates

Disclosing Party may request MAPLE ASSIST to review, correct, update, or otherwise modify any of the Personal Information or to the use or process of any Personal Information that the Disclosing Party may have previously provided to MAPLE ASSIST for availing the Services by the Disclosing Party. The Disclosing Party shall have the ability to update their profile and related Personal Information at any time. To review, correct, update, or otherwise modify any of the Personal Information, the Disclosing Party shall write to MAPLE ASSIST at the following address:

[https://www.mapleassist.com/contact/]

In the request, the Disclosing Party has to clearly identify the Personal Information that the Disclosing Party would like to have changed in MAPLE ASSIST’s database.

Retention and Deletion

MAPLE ASSIST will retain Disclosing Party’s Information for as long as it is required by MAPLE ASSIST for the purposes outlined in this Policy and for a period of 5 years thereafter at its discretion, except when it is necessary to hold for a longer period in order to comply with the applicable legal obligations, resolve disputes to the extent permitted by law.

At the end of the retention period, MAPLE ASSIST will delete the Information to ensure that it cannot be reconstructed or read.

Security

MAPLE ASSIST shall use reasonable physical, electronic, and administrative safeguards that are designed to protect Disclosing Party’s Information including the Images and Photographs shared by the Disclosing Party from the loss, misuse and unauthorized access, disclosure, alteration and destruction.

In addition, MAPLE ASSIST uses reasonable security protocols and mechanisms as prescribed under applicable laws to store/ exchange the transmission of Information.

In the event that Disclosing Party’s Information along with other information is acquired, or is reasonably believed to have been acquired, by an unauthorized person/ entities and applicable law requires notification, MAPLE ASSIST will notify the Disclosing Party by e-mail or postal mail. MAPLE ASSIST will give the Disclosing Party notice promptly as reasonably possible, consistent with the requirement under applicable law.

Information Shared by the Disclosing Party

Disclosing Party understands and agrees that all information, including Personal Information, photographs, images, graphics, messages, or other materials, howsoever shared, transmitted to, from or through any medium, is the sole responsibility of the Disclosing Party. MAPLE ASSIST does not approve as well as not responsible for any violative Content including but not limited to any infringed content that may violate any third party IP right, any content that contains antinationalistic character / intent , nudity, sexually graphic material, or material that is otherwise deemed explicit by MAPLE ASSIST, any image content that promotes incest and bestiality, content that promotes pornography, child sexual abuse, promotes hate toward groups based on race or ethnic origin, religion, disability, gender, age, veteran status, and sexual orientation/gender identity or threats of violence against any person or group of people and any content that are considered for spamming or transmitting malware and viruses. Further, the Disclosing Party shall not submit or otherwise transmit any content that misleads or confuses any other user of the Website/Microsite including, but not limited to, encouraging another user to use the Website/Microsite in a way inconsistent with the terms and conditions, submit or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, or any other form of solicitation.

Dispute Resolution

If the Disclosing Party has any complaints regarding MAPLE ASSIST’s compliance with this policy, the Disclosing Party should first write to complaints@mapleassist.com MAPLE ASSIST will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Disclosing Party’s information in accordance with this policy. All disputes or differences related to this policy shall be subject to the exclusive jurisdiction of Courts of Delhi and shall be governed by and construed in accordance with the laws of Canada.

Sensitive Information

Disclosing Party is advised not to send any Sensitive Information (such as Credit/Debit Card CVV number, any OTP generated during the transaction, government-issued or financial account numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data).

Policy Updates

MAPLE ASSIST may update this Policy from time to time. In the event MAPLE ASSIST make material changes that diminishes Disclosing Party’s rights or MAPLE ASSIST’s obligations under this Policy, MAPLE ASSIST will post a prominent notice any such change in the Policy notifying the Disclosing Parties when it is updated.